While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and free WiFi, as well as an LCD TV and a bidet. Other amenities include towels, slippers, children's slippers, and kitchenware and utensils.
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Amenities
Air Conditioner
Parking
Designated Smoking Area
Bedding/Linens
Wellness Facilities
Guest Services
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: 9:30 pm
Check-out
Check-out before 11:00 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
Pets not allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve access to the public bathing facility special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted
Reviews
David
Oct 31, 2025 05:14:51 PM
Review Score:
10
Summary: If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.
See All Reviews
Reviews
David
Oct 31, 2025 05:14:51 PM
Review Score:
10
Summary: If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.
Eric
Oct 29, 2025 09:58:11 PM
Review Score:
10
Summary: The hotel was very clean and tidy, slippers were provided upon entry into lobby so no outside shoes throughout the hotel. The hotel staff were super friendly and helpful, providing all information about the amenities during check-in. They also provided a flashlight when I went out at night, which I thought was a very nice personal touch.
Niklas
Oct 26, 2025 09:40:43 AM
Review Score:
10
Summary: Very nice ryokan experience.
Jacqueline
Aug 14, 2025 03:49:14 PM
Review Score:
10
Summary: Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.
Linda
Jul 29, 2025 09:32:32 AM
Review Score:
10
Summary: If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.
Jennifer
Jul 21, 2025 02:43:14 PM
Review Score:
10
Summary: Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.
Alexis
Jun 29, 2025 07:57:32 PM
Review Score:
10
Summary: Relaxing and clean. Loved the traditional rooms and the onsen.
kirsten
Jun 20, 2025 12:15:47 AM
Review Score:
10
Summary: Wonderful hotel tucked away with gorgeous views! Close walk to bus stop and the train, you’ll just have to prepare to walk uphill a lot lol the onsen is amazing, we used the outdoor one every night. There aren’t many people so both hubby and I had the onsen to ourselves each time! It’s such a peaceful place, it’s where we ended our Japan trip. Just know that restaurants and shops close early (like 5-7pm!) and the busses also stop around 10 so eat early. We got the executive suite, so so worth it I promise!! Oh and we absolutely loved the provided yukatas, wish we could buy them!
Iris
Jun 4, 2025 03:14:45 AM
Review Score:
10
Summary: nice and clean hotel. Stuffs are very helpful.
Manuel
Jun 1, 2025 03:18:40 PM
Review Score:
10
Summary: Amazing property inside the mountains, in connection with nature. Onsen facilities is great with indoor and outdoor options